Internal Audit Teams – Team Member Client Interaction – Communicating in Difficult Situations

This course will improve any manager’s ability to handle difficult work situations and conversations effectively.

Course modules

This is a single module course. (All the information is on this course page).

Verbal and non-verbal techniques are demonstrated in a variety of scenarios, from dealing with challenging people to communicating bad news, and will be invaluable to internal auditors in client interactions.