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Award / Certificate / Diploma in Management Level 5 » Understanding the management role - M4.01

To appreciate the nature of the middle manager role and their ability to perform effectively.

 

 

 

 

Indicative content: 

 

1

 

·       The nature and purpose of organisations, including mission and value statements

·       Stakeholders and their objectives

·       Organisation charts, including hierarchical and matrix structures; indication of the range of operational functions

·       Levels of management and associated roles and responsibilities within organisation

 

 

2

 

·       Profile and job functions of middle managers

·       Formal and informal organisational relationships

·       The management task, including planning, organising, motivating and controlling

·       Range of management styles

·       Differences between management and leadership

 

 

3

 

·       Range of human behaviours, including cultural and individual differences, verbal (esp. questioning and active listening skills) and non-verbal communication interact to affect understanding and their effect on communication in the workplace

·       Methods / procedures to overcome particular communication challenges (eg those with learning difficulties, hearing impaired, visually impaired, foreign languages, etc) 

·       Communications climate and culture

·       Importance of feedback skills to facilitate communication and workplace relationships

·       Networking skills

 

 

4

 

·       Personal style and approach; image and presentation; non-verbal communication; social skills applicable to workplace

·       Respect for others; balance between trust and control

·       Attitudes to knowledge management and sharing of information

·       Personal management styles and their effects on situations and individuals

 

 

 

 

 

Indicative content:

 

1

 

  • The nature and purpose of organisations, including mission and value statements
  • Stakeholders and their objectives
  • Organisation charts, including hierarchical and matrix structures; indication of the range of operational functions
  • Levels of management and associated roles and responsibilities within organisation

 

 

2

 

  • Profile and job functions of middle managers
  • Formal and informal organisational relationships
  • The management task, including planning, organising, motivating and controlling
  • Range of management styles
  • Differences between management and leadership

 

 

3

 

  • Range of human behaviours, including cultural and individual differences, verbal (esp. questioning and active listening skills) and non-verbal communication interact to affect understanding and their effect on communication in the workplace
  • Methods / procedures to overcome particular communication challenges (eg those with learning difficulties, hearing impaired, visually impaired, foreign languages, etc) 
  • Communications climate and culture
  • Importance of feedback skills to facilitate communication and workplace relationships
  • Networking skills

 

 

4

 

  • Personal style and approach; image and presentation; non-verbal communication; social skills applicable to workplace
  • Respect for others; balance between trust and control
  • Attitudes to knowledge management and sharing of information
  • Personal management styles and their effects on situations and individuals

 

At the end of the unit the learner will be able to:

  • Describe the organisation’s purpose and its stakeholders
  • Explain the organisation’s structure, functional areas and managerial roles
  • Describe the specific responsibilities of middle managers in enabling the organisation to achieve its goals
  • Explain how interpersonal relationships and communication skills affect managerial performance
  • Identify barriers to communications and effective interpersonal relationships in the organisation and devise strategies to overcome these
  • Critically assess own knowledge, skills, personal attributes and behaviour, and their effect on own managerial ability
  • Identify areas for personal development to improve own managerial behaviour 
  • Plan and set priorities for future development

Guided Learning Hours: 15 
ILM Credits: 4

Thanks for visiting BHBi

Paul Haley


Hi. I'm Paul Haley one of the directors at BHBi.


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Paul Haley


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