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Module Description

This unit is about the management of individual and team performance.

At the end of the unit the following competences will have been achieved and the learner will be able to:

• Explain the links between individual, team and organisational objectives
• Identify the selection of, and agree, individual and team objectives
• Identify and agree areas of individual and team responsibility in achieving objectives
• Identify the need to create an environment of trust and support with others
• Evaluate and assess individual and team performance against objectives
• Identify methods of providing feedback to individuals and teams on performance
• Identify the causes of conflict, and describe strategies to minimise or prevent conflict
• Explain recording systems for performance assessment for individuals or teams
• Explain a performance improvement cycle
• Discuss the indicators of poor performance
• Evaluate methods that support performance improvement
• Discuss the organisation’s disciplinary and grievance procedures
• Identify the role of the manager in both a disciplinary and a grievance procedure
• Summarise the key aspects of legislation that applies to an organisation’s disciplinary and grievance procedures

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