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Module Description

Study Method: Distance Learning
Awarding Body: Chartered Management Institute

This unit is about meeting stakeholder requirements to agreed quality standards and seeking improvements.

At the end of the unit the following competences will have been achieved and the learner will be able to:

  • Determine organisational stakeholders and their expectations
  • Discuss methods of meeting stakeholder expectations or requirements
  • Identify methods of communicating stakeholders’ requirements with team members
  • Explain processes for updating information on stakeholder requirements
  • Discuss the meaning of quality to an organisation
  • Identify and apply organisational quality policies and procedures
  • Determine how to encourage staff to contribute ideas to improving quality
  • Conduct a quality audit and make recommendations for improvement
  • Discuss the concept of and need for continuous improvement
  • Assess work activities and identify areas for improvement
  • Encourage staff to contribute ideas for continual improvement

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Accredited By

CIPFA Accredited
leadership management wales
chartered management institute approved
institute of consulting approved
institute of consulting premier practice
leadership management wales
institute of consulting approved

In Partnership With

institute of internal auditors

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