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Course Description

Awarding Body: CPD for Certified Internal Auditors

This course management course gives an understanding and awareness of the theory and practice of creating a high performance team.

Course modules

This is a single module course. (All the information is on this course page).

Creating a High Performance Team

Performance Management gives an understanding and awareness of the theory and practice of the following areas:


  • the difference between a group and a team
  • the practice of team formation, and consideration of the “ideal” team members,
  • the “gestation period” for teams leading to high performance 
  • the importance of agreeing objectives, and allocate work to your team 
  • the importance of ensuring you develop an environment of trust and support 
  • the importance assessing performance and providing feedback
  • the importance of time management
  • the importance of project management
  • the ability to manage conflict within the workplace
  • the ability to handle poor performance.
  • Leadership
  • Motivation, and Performance Management



By the end of this course you will be able to:

  • Explain the links between individual, team and organisational objectives
  • Identify the selection of and agree individual and team objectives
  • Identify and agree areas of individual and team responsibility in achieving objectives
  • Identify the need to create an environment of trust and support with others.






Introduction and Objectives

9.15 – 09.45

Group Exercise

9.45 – 10.45

What is a Team?

10.45 – 11.00


11.00 – 11.45

Management By Objectives – Paired Objectives

11.45 – 12.45

Creating an Environment of Trust and Support

12.45 – 13.45


13.45 – 15.15

Managing Performance

Assessing Performance and Feedback

Performance Management Meetings

Managing Conflict

Grievance Processes

15.15 – 15.30


15.30 – 16.15

The Performance Improvement Cycle

Disciplinary Action

16.15 – 16.30

External Accreditation


Performance Dashboards


16.30 – 16.45

Group Exercise – Re -visited

16.45 – 17.00

Day 1 Review & Summary



9.00 – 9.30

Leadership – Theory and Practice

9.30 – 10.45

Managing Teams

Selecting Team Members

What makes a team effective

Stages in Team Development (1)

Stages in Team Development (2) – Video

Team Roles

10.30 – 10.45


10.45 – 12.45

Motivational Theories


Control Frameworks

12.30 – 13.30


13.30 – 14.30

Time Management

14.30 – 15.00

Project Management

15.00 – 15:15

Tea/ Coffee

15.15 – 16.30

Group Exercise – Re-visited

Points Learned From Exercise

16.30. – 16.45

Course Summary, Final Feedback, Next Steps



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Accredited By

institute of consulting premier practice
CIPFA Accredited
institute of consulting premier practice
leadership management wales
chartered management institute approved

  In Partnership With

institute of internal auditors

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Mark Barnes

Hi. I'm Mark Barnes one of the directors at BHBi.

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